MSU students walked by the library's digital display every day without understanding it functioned as an interactive screen. Students thought it was just a poster. The widespread lack of understanding about the display's interactive nature led to complete failure during the first round of testing. The MainMSU interface redesign aimed to make interactions clear while providing easy navigation and accessibility features which transformed an unused screen into a functional student tool.
Students walked past the digital display in MSU’s Main Library every day — but few ever touched it. Most assumed it was just a static poster. One student even said, "I thought this was just a poster," before walking away. That moment stuck with us. If students didn’t even know the kiosk was interactive, how could it possibly serve its purpose? design features, and streamlined content to enhance usability and guide behavior more effectively.
I led the redesign of the MainMSU interface to solve this problem. Our goal was to turn a forgotten screen into a helpful, accessible touchpoint for students navigating campus life.
Three key findings shaped the redesign:
These insights informed our guiding principles:
Iteration 1: Wireframes
Our final solution is expected to:
Lessons Learned:
This project reminded me that great UX isn't just about design — it's about reducing friction, guiding behavior, and making sure users know when (and how) to interact.